15% off all OCosmedics products! Use code: 15SPECIAL. Purchase $250 or more for 20% off all OCosmedics products! Use code: 20SPECIAL*

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FAQ's

We accept credit card payments, PayPal, and Afterpay.

Our online shop is located in Subiaco.

The order processing time is up to 4 business days.

E-gift vouchers have a 2-year expiry period.

For orders over $250, we offer free express shipping. For all other orders, there is a flat rate of $10 for standard shipping or $15 for express shipping.

All shop sales are final and non-refundable. However, if the purchased item is faulty, you must contact The Teeth Whitener by email at info@theteethwhitener.com.au within 7 days of receipt. In such cases, we offer product exchange or a credit note.

If you receive a faulty item, please contact The Teeth Whitener by email at info@theteethwhitener.com.au within 7 days of receipt. We will offer you a product exchange or a credit note.

The expected delivery times for parcels shipped with Australia Post vary depending on the shipping method chosen:

Standard Shipping:
Within the same state: 2 to 6 business days
Interstate: 3 to 10 business days

Express Shipping:
Within the same state: Next business day delivery
Interstate: 1 to 3 business days

Please note that these are general estimates provided by Australia Post and can vary based on factors such as the destination location, unforeseen circumstances, and the time of the year (e.g., holiday seasons may experience delays). It’s always recommended to check Australia Post’s website or consult with their customer support for the most accurate and up-to-date delivery information.

O Cosmedics is a skincare for the ultimate skintellectual, and therefore is available by prescription only. All orders will be given a free online or over phone skin analysis. This ensures you’re using the correct skincare for your skin/goals.

O Cosmedics are password protected products. Please email theglowcorner@theteethwhitener.com.au or phone 0451004344 for your password. We will contact you prior to shipping to arrange your consultation.

Please note that these frequently asked questions are subject to change, and it’s always a good idea to refer to our website or contact our customer support for the most up-to-date information.